FORAVA is responsible as data controller for the processing of your personal data.
We will process the personal data that you provide or have provided us with or that we have collected at our Website by way of cookies for the purposes of administering your purchases and fulfilling our obligations to you as our customer. The personal data that FORAVA process in-clude your personal identity number, name, gender, e-mail address, purchase-, payment- and order history, delivery address, IP-address and phone number.
FORAVA may uses Google’s advertising services. For more information about Google's collection, sharing and use of data, please see Google’s “Privacy & Terms” which you can find here.
The data may be used for identification, direct marketing, customer surveys, newsletters and statistics. The data may also be used for sending post, SMS and e-mail to you and for marketing and information via the telephone or any other digital channel, unless you have opted out from such communication. You may at any time contact us to opt out against any marketing towards you as customer.
The data may also be used to analyse purchase habits with the purpose of supplying you with relevant information and marketing and to improve the Website, payment methods and processes. Processing for the purpose of improving payment methods and payment processes may include processing where your personal data, inter alia your personal identity number, is transferred to other companies within FORAVA and to third party providers to be included in the basis for the analysis. The personal data may therefore be processed together with data in other registers, e.g. registers for credit reports.
Your personal identity number will also be processed in connection with a purchase on behalf of (or due to requirements from) third party providers of payment and credit card services that need it for the purpose of obtaining third party credit reports.
The use of your personal data may result in data being processed together with data in other registers, both within and outside of the UAE, and that your personal data is transferred to, and processed by, FORAVA for the purposes described above in accordance with applicable laws and regulations. The data may also be processed with data from, or shared with, authorities or our partners e.g. for printing and distribution and third party providers of payment or credit card services. FORAVA always observes the utmost care for such use.
By approving the policy on the Website in connection with purchases or the provision of personal data, you agree to the transfer of your personal data to countries outside of your country of residence if it is not UAE.
If the whole or part of FORAVA’s business is sold or integrated with another business, your personal data may be provided to our advisors, any potential buyer or the buyer’s advisor and furthermore be provided to the new owner of the business.
FORAVA may use Google’s advertising services. For more information about Google's collection, sharing and use of data, please see Google’s “Privacy & Terms” which you can find here.
In order to protect the personal data that we process, we have implemented several security measures. We have implemented security procedures and technical and organisational measures to protect your personal data e.g. certification procedures for web browsers. We furthermore have sufficient firewalls and anti-virus programs in order to protect and prevent unauthorized access to the network. Physical access (if applicable or exists) to the premises where the data is stored is limited and employees are required to be identified in order to gain access.
FORAVA furthermore uses e.g. SSL (Secure Socket Layer) which is a protocol for the safe transfer of data over the Internet (or other networks). As a customer, you need to check that SSL is not turned off in the settings of the web browser. With the purpose of preventing any unauthorized access upon processing you credit card number, one-way codes will be used.
If you provide your consent to being a registered customer/member with FORAVA, your data will be kept until you deregister. You may at any time deregister from being a customer. If you do not register as a customer/member, your personal data will be kept only for as long as it is necessary to comply with law or in order for FORAVA to fulfil its obligations towards you, e.g. to complete delivery or warranty obligations.
No matter what, your personal data will never be kept for a period longer than what is permitted in compliance with applicable personal data legislation.
In accordance with the applicable personal data legislation, you are entitled, once every calendar year, free of charge, you may receive information on which of your personal data is processed by us, regardless of how it has been collected.
FORAVA wants to ensure that your personal data is correct and updated. If any of the data you provide to FORAVA is changed, e.g. if you change your e-mail address, name or if you want to change your user account, please provide FORAVA with correct details by sending an e-mail to FORAVA.
Your personal data will not be processed for purposes related to direct marketing if you op-pose such processing. You are, at any time, entitled to withdraw any given consent for the processing of personal data. Such withdrawal may be limited to include only part of the processing, for example that which is connected to direct marketing.
We use so called cookies on FORAVA’s Website. Cookies are small text files that are saved on your computer and our web server uses them to provide you with access to some of the functions available on the Website.
There are two main types of cookies: 1) a saved cookie (permanent cookie) which remains on your computer for an indeterminate amount of time, 2) a temporary cookie (session cookie) which is temporarily stored in the computer’s while you visit the website. Session cookies disappear when you close your web browser.
Permanent cookies are being used, among other things, to store any personal settings at FORAVA e.g. to make sure you do not need to redo certain choices every time you visit the Website and to adapt and make information and marketing as relevant to you as possible. Temporary cookies are being used, among other things, for the purpose of registering statistics for the use of the Website.
If you no longer want to accept cookies, you can turn them off in the settings section of your web browser. You can even adjust your browser so you are alerted whenever FORAVA site tries to place a cookie on your computer. You can also use your browser to remove cookies previously stored on your computer.
The steps to follow to remove cookies depend on which browser you use.
On a PC, you can remove cookies with the keyboard short-cut [CTRL]+[SHIFT]+[Delete].
If that does not work or if you are a MAC user, click on your browser below:
Please note that if you choose not to accept cookies, functionality may be limited for some parts of the website and the website may not work as intended. For example, you will not be able to make a purchase.