1.1 These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.forava.net, and related pages, (the “Website”). The agreement is concluded between you and FORAVA LLC, company reg. no. 1700308. Detailed contact information and other information about FORAVA are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.
1.2 The Customer must be minimum 18 years old to order via the Website. FORAVA does not accept any credit purchases to persons below 18 years of age. FORAVA reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).
1.3 FORAVA shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. FORAVA is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, FORAVA will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to FORAVA continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee (However FORAVA will do its best to provide similar illustration as possible as it can) to reproduce the amount of products the Customer will receive or the exact appearance, function or origin of the product. FORAVA is not responsible for any information by third parties provided for on the Website.
1.4 FORAVA LLC maintains the website www.forava.net “website”. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of FORAVA.
1.5 Access to this site is allowed on a temporary basis, and we reserve the right to remove or change this service without notice. We are not liable if for any reason the site is unavailable at any point. There may be occasions when we need to restrict access to some parts of the site, or the whole site, to users who are registered with us.
2.2 A purchase agreement is concluded when FORAVA has confirmed the Customer’s order and the Customer has received an order confirmation from FORAVA via e-mail. FORAVA encourages the Customer to save the order confirmation for any future contacts with FORAVA’s customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by FORAVA (i.e. before sending out the confirmation email to the customer). If the order is cancelled, FORAVA will refund any payments the Customer or its pay- or Credit Card Company has made with regard to the order. Refund will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
3.2 The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose its username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify FORAVA without delay if it may be suspected that any unauthorised person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customers log-in details if the Customer has not provided such notification.
3.3 If FORAVA suspects that the Customer abuses its user account or its log-in details or otherwise violates the General Conditions, FORAVA is entitled to block the Customer’s access to its user account. FORAVA is furthermore entitled to assign new log-in details to the Customer.
4.1 The prices stated on the Website apply to orders placed on the Website. All prices are presented in multiple currencies and do not include (if any) VAT, custom or local taxes nor payment- and shipping fees, which are given separately.
4.2 The Customer can pay for its purchase in the manner specified on the Website. Read more about our different payment options and discounts here. FORAVA is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by FORAVA. Upon invoicing or partial payment, FORAVA or its partners may obtain a third party credit report. In such a case you will be informed accordingly. FORAVA reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.
FORAVA may from time to time provide special offers on the Website which may have more favorable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by FORAVA in connection therewith. FORAVA reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.
6.1 All the products shipments will be delivered via Aramex, hence customer shall track their shipments through Aramex website using the tracking number which will be provided by FORAVA once the ordered is fullfilled and order is ready for delivery. Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after FORAVA has confirmed the order in writing through the order confirmation. Further information about FORAVA’s delivery of products and the conditions for delivery are set forth here.
6.2 The expected delivery time is set forth in the order confirmation, at the checkout and/or on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.
6.3 If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made mostly by e-mail, or ordinary mail and if the Customer has provided a mobile number, also by phone or SMS (if applicable).
6.4 FORAVA will deliver products world wide. Customer will be able to view all applicable delivery charges at the checkout page prior to making the payment depending on the weight & location of the delivery.
In accordance with global retail industry standards, we are unable to accept returns or exchanges of Products or other products which are personalised to your order.
In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement Product or we will give you a full refund, including any delivery charges you paid for. In any case you must return the faulty, damaged or incorrect Products to us within 3 days from purchase date. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit cards.
8.1 Some of FORAVA’s products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively, is set forth on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration/manufacturing of the product. The Customer’s order confirmation constitutes the certificate of warranty.
8.2 The right to file a complaint apply to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact FORAVA, as soon as possible after the defect was discovered, using the contact information set forth on the Website.
8.3 FORAVA will carry the cost for the return freight for any approved complaints.
8.4 Once a product, for which a complaint has been filed, is returned and the complaint approved, FORAVA will refund the Customer in compliance with applicable consumer protection legislation. FORAVA strives to do so within 30 days from receipt of the complaint by FORAVA, but it may be delayed depending on the nature of the product. FORAVA reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective. Upon complaints FORAVA complies with the guidelines provided by the local rules for Consumer Complaints or the corresponding authorities in other countries.
FORAVA is not liable for any delays caused by circumstances beyond FORAVA’s control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, FORAVA shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and FORAVA are entitled to terminate the purchase with immediate effect.
FORAVA reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after FORAVA has informed the Customer of the changes. However, FORAVA recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.
If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.
13.1 Any disputes shall primarily be settled by agreement after discussions with FORAVA’s customer services. In the event of any dispute, FORAVA complies with the decisions of the UAE guidelines for Consumer Complaints or the corresponding authority in other countries.
13.2 Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with UAE laws and shall be exclusively settled by the courts of UAE.
PLEASE NOTE! Nothing in these General Conditions affects a Customer’s mandatory statutory rights under applicable local laws, to the extent that such rights apply to such Customer and cannot be limited or excluded.
These conditions were established by FORAVA on October 2018